How National Account Management Drives Deeper Partnerships and Continuous Improvement

What does a National Account Manager actually do, and why does it matter?

In this episode of Leave Your Mark, host Jon Ballard sits down with Bill Bonaccorsi, Director of National Accounts at Domino, to break down the strategy behind Domino’s National Account program.

Rather than focusing on individual sites or transactions, this approach is built around long-term partnerships with large, multi-location manufacturers. Bill explains how dedicated account managers act as a central point of coordination—connecting service, sales, engineering, and customer teams to drive alignment and results.

The discussion covers how Domino works with customers to:

• Align on long-term business goals
• Leverage data and insights for continuous improvement
• Coordinate across multiple facilities and stakeholders
• Improve operational efficiency at scale
• Build stronger, more strategic relationships

If your organization operates across multiple locations or is looking to move beyond transactional vendor relationships, this episode offers a clear look at how a more strategic partnership model can deliver real impact.

00:00 Meet Bill at Domino
00:40 What National Accounts Do
03:42 Who Qualifies as National
04:23 Bridging Plant and Corporate
05:45 Standardization Across Sites
06:46 Service and Proactive Support
08:35 Real World Success Story
10:57 Consulting and Partner Network
12:06 Future Growth of the Role
12:52 How to Get in Touch
13:27 Trade Shows and Wrap Up